December 8, 2022

Global Head of Community at Ava Labs

Want to be a part of the fastest-growing blockchain company? Ava Labs makes it simple to launch applications using Avalanche, a smart contracts platform with 800k+ monthly active users. Avalanche is the fastest blockchain, measured by time to finality, and one of the fastest-growing in crypto – with hundreds of dapps and $12B+ in total economic value locked.Founded by the creators of Avalanche, Ava Labs strives to digitize every asset in the world. In addition to building Avalanche and other tools to support the ecosystem, we offer expertise to ensure that all individuals and organizations can seamlessly use Avalanche and its vibrant app ecosystem. Join us as we empower people to easily and freely digitize all the world’s assets on one open, programmable blockchain platform.


  • Collaborate with creative and operational teams to align Ava Labs’ core objectives with regional community engagement strategy
  • Develop clear roadmaps for 20+ regional community managers and their communities
  • Review current processes and develop a plan of action to improve workflows for all aspects of community
  • Create and implement KPIs and executive reporting metrics for channel growth and engagement
  • Develop and lead regional strategies for community engagement, including collaboration with regional partners
  • Develop and lead community engagement programs such as; educational co-marketing campaigns, meetups, university collaborations and/or other community discussion forums
  • Guide regional community management teams to develop and execute strategies on Telegram, Discord, Twitter and other region-specific community platforms (WeChat, Kakao, etc.)
  • Design onboarding experiences that will captivate and retain our regional audiences
  • Stay up to speed on native processes and lingo pertaining to various crypto communities (NFTs, GameFi, DeFi, etc.)
  • Create standard operating procedures to act as a facilitator and mediator for the community
  • Analyze and leverage quantitative and qualitative data to continuously optimize the strategy


  • Bachelor's degree
  • 10+ years professional experience in Marketing, Product or Community Management
  • 3+ years experience managing teams of 10 or more teammates - experience leading global, distributed teams preferred.
  • Strong understanding of differences in community growth strategy for Web3 vs. Web2
  • Experience with scaled customer support operations
  • Advanced knowledge of Discord, Twitter, Telegram and other community forums
  • Social media management tools (i.e. SproutSocial, Hubspot, Intercom, etc.)
  • Community management tools (i.e. comBot, Shieldy, etc.)
  • Strong knowledge and passion for blockchain technology/products
  • Track record of success in launching large-scale community programs
  • Expertise in ambassador programs, localization, metrics/KPIs, reporting, workflow design, procedural optimization, or partnership management
  • Experience integrating metrics from daily tools with automated reporting dashboards is a plus

Global Head of Community at Ava Labs

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